Call Centre Manager

Full-time Customer service / support

Job Advertisement: Call Centre Manager - IZI South Africa Location: Head Office - Centurion Category: Customer Support About the Role Are you a dynamic, values-driven leader with a passion for delivering exceptional customer support? We are seeking a talented Call Centre Manager to join our team at the Head Office in Centurion. In this pivotal role, you will be responsible for providing exemplary customer service to our clients and operational staff, driving standard operating procedures, and leading our dedicated team of Call Centre Agents to success. Key Responsibilities Team Leadership & Management: Lead by example, distribute workflow effectively, foster teamwork, and manage disciplinary actions in line with Group policies. Training & Development: Mentor, coach, and motivate staff through individual development plans to ensure continuous up-skilling. Call Centre Operations: Oversee daily operations, review and document operational policies, and manage client engagements professiona...