Call Centre Customer Service Representative - ARMA Group

Full time Information and Record Clerks

Join ARMA, part of the Credit Clear Group, a fast-growing ASX-listed technology disruptor transforming debt recovery. Based in the same complex as The Grounds, Alexandria, we specialise in commercial, consumer, and insurance collections — with a strong focus on respectful, customer-first engagement.

About the Role

This is a full-time, in-office call centre role where you’ll manage general insurance claims (primarily motor), assess liability, and recover funds from at-fault parties. You'll handle a high volume of inbound and outbound calls, negotiate outcomes, and help resolve disputes — all in a fast-paced, detail-driven environment.

What You’ll Do

• Negotiate payments to achieve positive financial outcomes for all parties

• Problem solve and objection handling to achieve account resolution.

• Ensure compliance with industry regulations and guidelines

• Support customers, including those experiencing financi...