Call Centre Agent - Contact Center - Egypt

Alshaya Group

permanent Information and Record Clerks
Apply Now
Location
Egypt, Egypt, Egypt
Posted
June 29, 2026

Job Description

Call Centre Agent - Contact Center - Egypt

Job No: 4742276

Location:Egypt: Egypt



Role Profile:


Conduct inbound and outbound activities within the Contact Centre in accordance to the agreed instructions and procedures.


The below Key Performance Areas include but are not limited to:

  • Answer and handle all Contacts received (Ecom, customer service, stores and loyalty) from the Hotline, emails, chat and/or different contact channel, and ensure they are registered in the respective records (BMC Remedy, ININ, , COMMS, etc.)

  • Taking ownership of each contact, manage each request in a timely, honest and professional manner and dispatch efficient communication to ensure our customers complete satisfaction.

  • Participate in outbound calling activities whenever required.

  • Apply the elements of building positive rapport with different types of customers over the p...

    • Job Details

    • Job Type
      permanent
    • Category
      Information and Record Clerks
    • Date Posted
      June 29, 2026
    • Application Deadline
      August 08, 2026