Call Center Workforce Planning Analyst

Global Payments

Full-time Finance
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Location
, , philippines, , , philippines, Philippines
Posted
June 03, 2026

Job Description

Global Payments in the Philippines is seeking a dedicated individual for a role focused on staffing level forecasting and scheduling within a call center environment. Responsibilities include monitoring call volumes and staff productivity, as well as data analysis to determine staffing needs.

The ideal candidate has at least a High School Diploma with substantial experience in call center resource management. Proficiency in tools like Excel and IEX Workforce Management is essential.

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