Location
lambunao, iloilo, Philippines
Posted
June 17, 2026
Job Description
Position Overview
MCI is a fast‑growing tech‑enabled business services company delivering customer experience (CX) and business process outsourcing (BPO) solutions across multiple industries. Our contact centers, powered by on‑site and remote agents, leverage advanced technology to enhance customer journeys, drive scalability, and reduce costs.
Position Responsibilities
Supervisors manage day‑to‑day activities and development of 15–25 representatives in a complex call center environment. Responsibilities include ensuring high call quality, improving processes, conducting performance reviews, coaching, and collaborating with cross‑functional teams.
Key Responsibilities
- Lead and manage a team of 15–25 front‑line agents handling inbound customer service calls.
- Coach and develop team members on service standards and best practices.
- Monitor performance metrics and drive continuous improvement in productivity and qua...