Location
Gambir, Jakarta, Indonesia
Posted
July 04, 2026
Job Description
About the Role
We are looking for an experienced Customer Support Specialist to join our call center team in Jakarta. The ideal candidate has a background in the FX (Foreign Exchange / Forex) industry and is fully fluent in both English and Bahasa Indonesia. You will be the first point of contact for our clients, delivering professional, accurate, and timely support.
Key Responsibilities- Handle inbound and outbound calls, emails, and live chat from clients
- Assist clients with account-related, trading, and platform inquiries
- Resolve customer issues efficiently while maintaining high service standards
- Explain FX products, services, and procedures clearly and accurately
- Escalate complex cases to the relevant departments when needed
- Maintain accurate records of customer interactions
- Meet individual and team performance targets (KPIs)
- Previous e...