Job Description
This position may be Remote 5 days At-Home if you have been employed with the NSC for a minimum of 12+ months and have mentor experience.
Internal Field applicants must have a minimum of 2 years experience as a DTL.
External Applicants may transition to remote work after a successful completion of the probationary period.
This position is specific to a Mon-Fri / 10:30 AM-7:00 PM (MST) schedule.
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Job Summary
Manages a team of dynamic inbound sales agents in a hybrid work environment. Measures and monitors agent performance through data and observation. Leads team with a positive coach mentality in order to build the knowledge, skill and confidence of each individual team member. Drives sales conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team man...