Location
Thurmont, Maryland, United States
Posted
July 21, 2026
Job Description
:Manage and respond to incoming service requests from Homebuilding personnel regarding material/delivery discrepancies and requests. Provide a high level of customer service in a fast-paced, high volume, environment and ensure responses to customers are timely, thorough, and professional. Research each request to understand the nature and specific details of the issue in order to determine the level of response required. Prioritize requests and escalate to Supervisor or other NVR department as appropriate. Initiate delivery of material by determining appropriate reason codes, based on request details, and accurately capture and record details of customer requests in designated tracking system(s). Liaise with Manufacturing departments at multiple plants including Materials, Production, and Logistics, and with Homebuilding as needed to resolve issues and/or facilitate material deliveries. Document resolutions in the appropriate tra...