Call Center Representative for Tech Account

Full-time Human Resources

Responsibilities

• Handle customer inquiries and provide insightful solutions related to financial technology services.
• Assist in resolving customer issues through effective communication and problem-solving skills.
• Maintain a high level of customer satisfaction by ensuring timely and professional responses.
• Collaborate with other departments to improve customer experience and streamline processes.
• Document all interactions in the customer service management system for tracking and analysis.

Requirements

• Great level of understanding of English, capable of working with English tooling and Knowledge Base.
• Knowledge Base.
• Ability to multi-task and take responsibility in challenging situations.
• Able to adjust to a fast-paced environment / constant changes.
• Basic computer skills with a typing speed of 40 WPM, 100% accuracy.
• Fresh Graduate of Senior High.
• Hi...