Job Description
Position: Call Center Representative
Job Type: (Remote)
Jonesbororealtycompany is seeking a highly motivated and customer-focused individual to join our team as a Call Center Representative. This is a full-time, permanent position with a competitive salary and benefits package.
Responsibilities:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide information about our products and services to potential and existing customers
- Process orders, forms, and requests accurately and efficiently
- Identify and escalate priority issues to the appropriate team member
- Maintain a high level of customer satisfaction by building rapport and resolving customer complaints
- Keep accurate records of customer interactions and transactions
- Follow communication procedures, guidelines, and policies
- Meet personal and team targets and contribute to the overall success of ...