Call Center Representative (Automotive)

Full-time Human Resources

About the job Call Center Representative (Automotive)

Opportunity #344

The Client:

A reputable and well-established group that caters to the Automotive, Machinery & Consumer Electronics industries. A huge distributor of genuine Batteries, Tires, Lubricants, and other Machinery products internationally is looking to hire a call center representative.

Key Responsibilities:

• Answering phones from customers professionally and responding to customer inquiries and complaints.
• Selling, up-selling, and cross-selling the company's services.
• Handling and resolving customer complaints regarding product sales to customer service problems.
• Providing customers with the organization’s service and product information.
• Processing forms, orders, and applications requested by the customers.
• Identifying, escalating priority issues, and reporting to the high-level management.
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