Call Center Manager - Customer Experience & Performance
Mass Markets
Full-time
Management & Operations
Location
lambunao, iloilo, Philippines
Posted
July 16, 2026
Job Description
Mass Markets in the Philippines is seeking a Call Center Customer Service Manager to lead a team of supervisors and drive performance across inbound and outbound operations. This on-site role will oversee 5–10 supervisors, coach teams, and ensure top-tier service for clients.
The ideal candidate will have 2+ years in call center operations management, strong English communication, and solid data/ payroll oversight.
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