Location
Richardson, TX, United States
Posted
July 18, 2026
Job Description
**Job Description**
We are seeking a dedicated and customer-focused **Call Center Lead** to oversee daily operations of our Patient Dining Services Call Center. This role is responsible for leading a team of call center representatives, ensuring exceptional customer service, and assisting patients with meal ordering over the phone. The ideal candidate will be organized, detail-oriented, and passionate about enhancing the patient experience through excellent communication and service.
**Job Responsibilities**
+ Lead and support daily call center operations for patient meal ordering services.
+ Must maintain open availability and be willing to work a flexible schedule, including covering shifts as needed to support operational requirements.
+ Answer patient calls and assist with meal selections in accordance with prescribed diets and hospital guidelines.
+ Ensure accurate and timely entry of meal orders into the dining management system.
+ Monitor...
We are seeking a dedicated and customer-focused **Call Center Lead** to oversee daily operations of our Patient Dining Services Call Center. This role is responsible for leading a team of call center representatives, ensuring exceptional customer service, and assisting patients with meal ordering over the phone. The ideal candidate will be organized, detail-oriented, and passionate about enhancing the patient experience through excellent communication and service.
**Job Responsibilities**
+ Lead and support daily call center operations for patient meal ordering services.
+ Must maintain open availability and be willing to work a flexible schedule, including covering shifts as needed to support operational requirements.
+ Answer patient calls and assist with meal selections in accordance with prescribed diets and hospital guidelines.
+ Ensure accurate and timely entry of meal orders into the dining management system.
+ Monitor...