Location
lambunao, iloilo, Philippines
Posted
July 16, 2026
Job Description
Position Overview
We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This full‑time, on‑site role is at one of our physical contact center locations. The incumbent will manage 5‑10 supervisors, oversee inbound and outbound teams, and ensure exceptional service for our clients.
Responsibilities
Operations managers are responsible for day‑to‑day activity and development of 5‑10 supervisors within a complex call center environment. They ensure call quality, improve internal processes and results, conduct performance reviews, coach supervisors, and collaborate with site director and client account managers.
- Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams
- Coach and develop supervisors on customer service best practices and performance management
- Monitor and ...