Call Center Analytics & Scheduling Analyst
Royal-Caribbean-Group-3
Full-time
Management & Operations
Location
pasay, metro manila, Philippines
Posted
May 31, 2026
Job Description
Royal Caribbean Group in Metro Manila, Pasay is seeking a dedicated professional to drive innovation in call center operations. The ideal candidate will have strong analytical skills, experience in customer service, and proficiency with reporting software like PowerBI and SQL. Responsibilities include enhancing call routing, preparing performance reports, and identifying staffing needs. This position offers a collaborative work environment focused on operational efficiency and customer satisfaction.
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