Location
san fernando, la union, Philippines
Posted
July 10, 2026
Job Description
Call Center Agent – Responsibilities
- Handle inbound and outbound contacts in a courteous, timely, and professional manner.
- Ensure first-call resolution through problem-solving and effective call handling.
- Research systems to find missing information and coordinate with other departments when needed.
- Accurately document and process customer claims in appropriate systems.
- Lead fact‑finding discussions to determine the best options for the customer.
- Utilize knowledge base and training to answer customer questions while following scripts, policies, and procedures.
- Comply with requirements surrounding confidential and personal information.
- Escalate customer issues to the appropriate staff and managers for resolution when needed.
- Attend meetings and training and stay up‑to‑date on changes to the program, systems, and processes.
- Adhere to all attendance and work schedule requirements.