Call Center Agent (Collections Specialist)

Full-time Finance

Location: Angeles City, Philippines

We are seeking a dedicated Collections Specialist to work in a fast‑paced, goal‑driven environment, helping customers resolve financial challenges and recover outstanding balances. The role requires clear communication, empathy, and the ability to negotiate, process payments, and maintain accurate records.

Key Responsibilities

• Initiate inbound and outbound calls to customers with overdue accounts to discuss payment options.
• Review account histories to assess balances, payment status, and reasons for delinquency.
• Negotiate and arrange payment plans that meet both customer and company needs.
• Set up and manage payment plans in accordance with company policies.
• Maintain accurate records of customer interactions, agreements, and account updates.
• Ensure all collection activities align with federal, state, and company regulations.
• Address inquiries, resolve dis...