Call Center Agent

Full-time Management & Operations

Responsibilities

• Answer incoming customer calls and respond to inquiries.
• Provide information about products and services.
• Resolve customer complaints and issues effectively.
• Document all interactions in the CRM system.
• Ensure a high level of customer satisfaction.
• Work collaboratively with team members.
• Maintain knowledge of company policies and updates.

Qualifications

• Educational Qualifications: High/Senior High School diploma is required.
• Experience Level: No prior experience required; training will be provided.
• Skills and Competencies: Proficiency in English, excellent customer service, scheduling, problem-solving abilities, and familiarity with Salesforce and account management.

Responsibilities and Duties

• Handle customer inquiries, resolve issues, manage schedules, and maintain database records.

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