Location
Undisclosed, India
Posted
November 30, 2022
Job Description
Designation : CAD Applications Engineer.
Job Responsibilities :
The primary role of an Application Engineer is to provide product support to customers by:
Managing technical support issues taken via phone, email, or web portal – Utilize your expertise in SolidWorks products to assist customers with challenges they face in production.
- Follow up on Service Requests and Software Performance Reports generated through support cases.
- Ensure that response time and customer satisfaction surveys meet goals.
- Research solutions and create knowledge base articles.
- Conduct assigned training classes – Train new students on SolidWorks products.
- Make on-site customer visits