BYD Network Customer Experience Manager
BYD Australia
Job Description
About BYD
BYD is a high-tech company devoted to technological innovations for a better life. BYD is dedicated to providing zero-emission energy solutions.
As a leading battery-electric zero-emission vehicle (ZEV) manufacturer, BYD has created a broad range of battery-electric, hybrid-electric, and internal combustion (IC) passenger vehicles. Developing electric vehicles that are intelligent and connected, BYD is inaugurating a new age of automotive innovation featuring a sleek design and an innovative user experience.
About the Role
Based at BYD's Mulgrave office, the Network Customer Experience Manager will play a key role in driving customer experience excellence across BYD's dealer network. Working closely with internal stakeholders and dealer partners, this role is responsible for enhancing customer satisfaction, improving Sales NPS performance, and ensuring consistent delivery of BYD's customer experience standar...