Butler Service Desk

Full-time Other

The Butler Service Desk Agent at The St. Regis Abu Dhabi is responsible for attending promptly and efficiently to all phone calls within three rings and serving as the primary point of contact for all telephone correspondence within the hotel. All calls are answered with a warm welcome, answering any guest questions, anticipating their wants and needs, and resolving guest problems. The agent ensures that guests’ immediate requirements are catered for and maintains a full understanding of core front office processes.

Essential Functions

• Has a full knowledge of the Marriott Bonvoy Program, hotel occupancy, and availability.
• Knowledgeable in all room types and attributes (layout, size, connecting configurations, and views).
• Keeping butlers informed of blocking and unblocking rooms, reallocation and room moves when front office liaises the changes with the agents.
• Locate arriving, in-house and departed guests by name and room numb...