Location
mississauga, peel region, Canada
Posted
July 04, 2026
Job Description
Advance your career as a Business Technician I at Bell, working in a hybrid model that offers flexibility. Support managed service solutions for clients utilizing advanced network technologies.
In this full-time role within the MBSD team, you will engage with IPVPN, SDWAN, and other network solutions to facilitate seamless service for Bell’s customers. Your contributions will include customer support, incident management, and producing technical documentation. Collaboration with team members and clients ensures optimum operational performance.
Key Responsibilities:
• Manage customer support for network services
• Work with L3 to troubleshoot complex incidents
• Maintain and meet service level agreements
• Generate client-focused technical documentation
• Propose improvements to service processes
Requirements:
• Diploma in telecommunications or electronics
• Current IP certification (e.g., CCNA or equivalen...
In this full-time role within the MBSD team, you will engage with IPVPN, SDWAN, and other network solutions to facilitate seamless service for Bell’s customers. Your contributions will include customer support, incident management, and producing technical documentation. Collaboration with team members and clients ensures optimum operational performance.
Key Responsibilities:
• Manage customer support for network services
• Work with L3 to troubleshoot complex incidents
• Maintain and meet service level agreements
• Generate client-focused technical documentation
• Propose improvements to service processes
Requirements:
• Diploma in telecommunications or electronics
• Current IP certification (e.g., CCNA or equivalen...