Location
cross lanes, wales, United-Kingdom
Posted
July 01, 2026
Job Description
Overview
Location: Wrexham, Wales - Hybrid, 3-5 days onsite
Hours: Monday-Friday, 8:00am-5:00pm UK time
Contract: Inside IR35
We are on the lookout for a Business Systems Support Engineer to join a global technology support function.
You will provide advanced support for a business-critical, web-based platform within a regulated environment. The role sits between first-line support, application owners and development teams, providing technical and functional support across complex system workflows.
This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model.
Responsibilities
- Provide advanced application support, resolving escalated technical and functional issues.
- Investigate system behaviour, replicate defects and s...