Business Systems Consultant - CRM (PD/CS)/GCC - Germany

full_time Business Operations Specialists

Your mission

Servus und hallo bei uns hier in Sungrow! We are excited to welcome a sharp and curious mind into our growing IT team in Munich. As our new Business Systems Consultant - CRM (PD/CS)/GCC, you will be the bridge between our Customer Service and Project Delivery teams and the digital systems that power them. Curious what this is all about? Let's dive right in:

• You will capture and translate business requirements from Service and Project Delivery teams into smart CRM/GCC configurations, covering service tickets, case management, installed base, and field service modules.
• You will support end-to-end Project Delivery workflows - from project setup and milestone tracking to resource and cost monitoring - ensuring nothing falls through the cracks.
• You will coordinate cross-functional integrations with ERP, supply chain, and finance teams, including service data flows for spare parts, billing, and proj...