Job Description
Position Description:
This role is hybrid and requires you to be at our downtown Toronto and/or Client office at a minimum 3 days per week - subject to change at any time.
We are seeking an experienced ServiceNow Business Systems Analyst (BSA) with deep expertise in the Canadian Property & Casualty (P&C) insurance sector. The ideal candidate brings a strong blend of functional knowledge, analytical skills, and hands‑on experience supporting ServiceNow ITSM modules. This role will collaborate closely with cross-functional teams to deliver scalable solutions in an Agile environment.
Your future duties and responsibilities:
• Analyze business processes and translate requirements into functional specifications within ServiceNow.
• Partner with product owners, developers, and stakeholders to design and optimize ITSM workflows.
• Support configuration, testing, and deployment activities across ServiceNow modules.
• Faci...