Job Description
Position Purpose:
The Operations Manager is the overall Point of Contact (POC) for MMS’s offshore operations and serves as the
strategic and operational lead for its partnership with MicroSourcing. This role acts as MMS’s dedicated
representative on the ground, ensuring seamless execution, performance excellence, and full alignment with
MMS’s business objectives.
As the primary liaison between MMS and MicroSourcing (Employer of Record), the Operations Manager holds
end-to-end accountability for offshore operational performance. This includes overseeing day-to-day
operations, ensuring strict adherence to SLAs and KPIs, maintaining workforce compliance, and driving
continuous improvement across teams and support functions.
Beyond operational oversight, this role ensures that offshore teams are fully aligned with MMS’s standards,
culture, and strategic direction. The Operations Manager proactively id...