Location
alton, on, Canada
Posted
July 20, 2026
Job Description
Elevate your career as a Business Process Analyst with OpenText, a leader in information management. This role focuses on analysis and reporting within the Technical Support Business Process team.
Join OpenText's global team, where you will contribute to improving customer service operations through data analysis and report automation. Ideal candidates possess proficiency in SQL programming and Microsoft Excel, along with strong analytical skills to drive actionable insights. You will be responsible for supporting regional management with key performance indicators and analysis.
Key Responsibilities:
• Analyze customer support ticket data and reporting
• Automate reporting processes to improve efficiency
• Collaborate on systems implementations and process enhancements
• Deliver accurate weekly, monthly, and quarterly reports
• Provide guidance for operational improvements across acquisitions
Requirements:
• Str...
Join OpenText's global team, where you will contribute to improving customer service operations through data analysis and report automation. Ideal candidates possess proficiency in SQL programming and Microsoft Excel, along with strong analytical skills to drive actionable insights. You will be responsible for supporting regional management with key performance indicators and analysis.
Key Responsibilities:
• Analyze customer support ticket data and reporting
• Automate reporting processes to improve efficiency
• Collaborate on systems implementations and process enhancements
• Deliver accurate weekly, monthly, and quarterly reports
• Provide guidance for operational improvements across acquisitions
Requirements:
• Str...