Job Description
The Business Operations Manager is responsible for ensuring consistent, high-quality operations delivery for our Digital Technology Strategic Accounts team across service support, service desk and contract support, data management, and training functions.
The role leads day-to-day execution, governance, performance reporting, and continual improvement to meet service levels, contractual obligations, and organisational outcomes.
Role Responsibilities
1) Operational Leadership & Service Delivery
Provide overall leadership and coordination for day-to-day operations across all reporting teams.
Drive operational excellence by standardising processes, enforcing controls, and ensuring timely issue resolution.
Establish operating rhythms (daily/weekly/monthly reviews) to manage priorities, risks, and workloads.
Ensure operational readiness for peak periods, changes, incidents, and major planned activitie...