Job Description
The Business Operations Associate Manager will support critical discovery, analysis, and improvement initiatives in servicing operations. This role focuses on leveraging servicing operations insights to identify gaps in the service experience. You will partner and collaborate across teams such as product and operational teams to contribute to problem-solving efforts, aiming to reduce contact rates and defect rates improving platform experience. The Business Operations Associate Manager will drive efforts using data and deep dive insights to identify areas for improvement, contributing to solution design, and ensuring successful implementation under the guidance of the Business Operations Manager.
What you'll do
Proactively hunt for operational issues that impact the customer experience and regional scaling.
Support the management of operational incidents, from initial process setup to conducting post-mortems that...