Business Operations Analyst

Full-time Management & Operations

About the Company

TextUs is on a mission to revolutionize business communication by enabling seamless and impactful engagement between workers and consumers. We are building the future of mobile-first, conversational engagement through a collaborative and data-driven culture.

Responsibilities

• Partner with cross-functional teams to optimize business processes and improve operational efficiency
• Support day-to-day administration and continuous improvement of business systems including CRM, ERP, and marketing automation
• Troubleshoot system issues and manage enhancement requests
• Build, maintain, and improve dashboards and reporting for Sales, Marketing, and Customer Success
• Ensure business data accuracy through ongoing data quality initiatives
• Support CRM (Salesforce), ERP (NetSuite), and marketing automation (HubSpot) platforms
• Maintain internal documentation, process guides, and knowledge b...