Location
Newark, NJ, United States
Posted
July 22, 2026
Job Description
Job Description
Data Analysis & AI Performance Evaluation
• Analyze call data to determine whether the AI system is performing as expected.
• Review 20–50 calls per day to assess intent recognition, routing accuracy, and conversational quality.
• Use native reporting tools, Excel, and (ideally) Power BI to surface insights and performance trends.
• Identify gaps, misroutes, and opportunities for improvement.
Business Analysis & Process Mapping
• Gather requirements from business stakeholders and translate them into clear documentation.
• Map current state and future state processes using Visio or similar tools.
• Convert business needs into graphical flows for conversational design teams.
• Support design sessions for conversational flows, IVR logic, and AI enabled routing.
Testing & Implementation Support
• Develop and execute test cases for conversational flows (voice and chat).
• Validate backend logic to ensure the AI behaves according to requ...
Data Analysis & AI Performance Evaluation
• Analyze call data to determine whether the AI system is performing as expected.
• Review 20–50 calls per day to assess intent recognition, routing accuracy, and conversational quality.
• Use native reporting tools, Excel, and (ideally) Power BI to surface insights and performance trends.
• Identify gaps, misroutes, and opportunities for improvement.
Business Analysis & Process Mapping
• Gather requirements from business stakeholders and translate them into clear documentation.
• Map current state and future state processes using Visio or similar tools.
• Convert business needs into graphical flows for conversational design teams.
• Support design sessions for conversational flows, IVR logic, and AI enabled routing.
Testing & Implementation Support
• Develop and execute test cases for conversational flows (voice and chat).
• Validate backend logic to ensure the AI behaves according to requ...