Job Description
ROLE PURPOSE
The Business Analyst is accountable for converting operational, commercial, and workforce data within the Service Delivery Manager's client portfolio into decision-ready analysis - surfacing signal from noise so that client service reviews, commercial positions, and escalation responses are built on verified fact, not assumption. This role exists to remove the gap between data exists and the position is defensible at the account level, ensuring the SDM can walk into any client or ExCo conversations with analysis that has already been stress-tested.
The role does not own service delivery, client relationships, or supplier governance. It owns the integrity, structure, and clarity of the information the SDM's decisions and client-facing positions are built on.
What This Role Owns (Outcome Commitments)
- Data Integrity & Structure - Clean, reconciled, account-level data across contract, workforce, and performance sources...