Location
Akron, OH, United States
Posted
July 08, 2026
Job Description
FirstEnergy - About the Opportunity
This is an open position with FirstEnergy Service Co, a subsidiary of FirstEnergy Corp.
**This position is a part of the Customer Technology & Channel Development team and will be on-site located at the West Akron Campus in Akron, OH; the Care Center in Fairmont, WV: or Met-Ed Headquarters in Reading, PA.**
This position supports team objectives of increasing customer self-service adoption across web, phone, and other existing customer channels. In addition, this team drives the expansion of existing and implementation of emerging customer touch points through technology related projects.
**Responsibilities include:**
+ Supporting implementation of channel technologies such as AI, automation, web, and voice
+ Leading and supporting projects related to enhancing existing technology that supports the Customer Experience
+ Ability to define detailed business and functional requirements for process and t...
This is an open position with FirstEnergy Service Co, a subsidiary of FirstEnergy Corp.
**This position is a part of the Customer Technology & Channel Development team and will be on-site located at the West Akron Campus in Akron, OH; the Care Center in Fairmont, WV: or Met-Ed Headquarters in Reading, PA.**
This position supports team objectives of increasing customer self-service adoption across web, phone, and other existing customer channels. In addition, this team drives the expansion of existing and implementation of emerging customer touch points through technology related projects.
**Responsibilities include:**
+ Supporting implementation of channel technologies such as AI, automation, web, and voice
+ Leading and supporting projects related to enhancing existing technology that supports the Customer Experience
+ Ability to define detailed business and functional requirements for process and t...