Job Description
Job Description:
Responsibilities:
Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA. Validate that delivered solutions meet business requirements and are ready for production deployment. Analyze existing RMA workflows, systems, and tools to understand end-to-end processes. Develop and maintain detailed documentation including process maps, standard operating procedures (SOPs), work instructions, user guides, and reference materials. Maintain a structured documentation library (e.g., Confluence, SharePoint, or similar) with appropriate version control. Prepare, update, and format documentation to meet internal and external ISO audit requirement. Track the impact of implemented process changes and refine documentation as needed. Develop training materials to support adoption of RMA processes, tools, and documentation...