Location
Manchester, Greater Manchester, United Kingdom
Posted
July 17, 2026
Job Description
Business Analyst - CRM Transformation & Customer Experience
Location: Manchester (Hybrid - 1 day per week in the office)
Type: Permanent
Salary: Competitive + Benefits
The Opportunity
An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation.
You'll play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation.
The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement and innovation, including the application of AI-powered solutions.
The Role
Working with business leaders, product teams and technical specialists, you will act as the bridge between busine...
Location: Manchester (Hybrid - 1 day per week in the office)
Type: Permanent
Salary: Competitive + Benefits
The Opportunity
An exciting opportunity has arisen for an experienced Business Analyst to join a growing organisation undergoing significant customer and digital transformation.
You'll play a key role in shaping and delivering CRM-led change initiatives, working across Sales, Marketing and Customer Service functions to improve customer journeys, optimise business processes, and drive technology-enabled transformation.
The successful candidate will bring strong CRM implementation experience, exceptional stakeholder engagement skills, and a passion for continuous improvement and innovation, including the application of AI-powered solutions.
The Role
Working with business leaders, product teams and technical specialists, you will act as the bridge between busine...