Bulk Hiring - Customer Service Executive

Full-time Information and Record Clerks

Eligibility Criteria: Proven experience in a customer service or customer-facing role Excellent communication and interpersonal skills Strong problem-solving and analytical abilities Ability to remain calm and professional under pressure Empathy and a customer-focused mindset Ability to work effectively both independently and as part of a team Graduate/Post Graduate Role Description: Receive, document and track customer complaints via phone, email and any other source Investigate and analyze complaints to understand the root cause and identify potential solutions Communicate with customers to empathetically understand their concerns and provide appropriate solutions Liaise with internal team and partners to resolve customer complaints and ensure timely resolution Maintain accurate records of complaints and their resolution for reporting and analysis purposes Identify trends in complaints and provide feedback to relevant departments to improve products or services Continuously seek oppo...