Location
sherbrooke, estrie, Canada
Posted
July 15, 2026
Job Description
Join BRP as the VoC Program Lead and transform customer feedback into strategic insights. Drive initiatives to enhance customer loyalty through effective team leadership and innovative processes.
In this role, you'll oversee a team dedicated to the Voice of Customer program, focusing on analyzing data to inform improvements at BRP. You will implement a closed-loop feedback system that balances customer needs with business objectives. Your strategic mindset and leadership skills will be essential in advising stakeholders and enhancing the overall customer experience.
Key Responsibilities:
• Design and execute a robust VoC strategy
• Oversee team performance and project delivery
• Utilize diverse tools for customer data analysis
• Shape processes to prioritize customer feedback
• Collaborate with leadership on customer experience insights
Requirements:
• 3+ years in team leadership
• Strong change management...
In this role, you'll oversee a team dedicated to the Voice of Customer program, focusing on analyzing data to inform improvements at BRP. You will implement a closed-loop feedback system that balances customer needs with business objectives. Your strategic mindset and leadership skills will be essential in advising stakeholders and enhancing the overall customer experience.
Key Responsibilities:
• Design and execute a robust VoC strategy
• Oversee team performance and project delivery
• Utilize diverse tools for customer data analysis
• Shape processes to prioritize customer feedback
• Collaborate with leadership on customer experience insights
Requirements:
• 3+ years in team leadership
• Strong change management...