Brokerage Operations Manager

WSI

Full Time Operations Specialties Managers
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Location
Irving, Texas, United States
Posted
July 08, 2026

Job Description

WSI Freight Solutions is seeking a driven Brokerage Operations Manager to lead and scale our Dallas brokerage operations team. This leadership role oversees Carrier Sales, Account Management, and Scheduling functions while driving operational excellence, customer satisfaction, team performance, and profitable growth. The ideal candidate is a hands-on leader who thrives in a fast-paced brokerage environment and is passionate about developing people, improving processes, and delivering exceptional service.

DUTIES AND ACCOUNTABILITIES:

  • Lead, coach, and develop Carrier Sales, Account Management, and Scheduling teams.

  • Drive accountability through KPI management, reviews, and operational oversight.

  • Oversee freight execution to ensure on-time pickup, delivery, and service excellence.

  • Resolve customer, carrier, and shipment escalations quickly and effectively.

  • Monitor metrics: gross margin, productivity, service levels, an...

    • Job Details

    • Job Type
      Full Time
    • Category
      Operations Specialties Managers
    • Date Posted
      July 08, 2026
    • Application Deadline
      August 17, 2026