Job Description
Job#: 3033486
Job Description:
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Performs hands-on and in-depth troubleshooting and associated repairs of failed client hardware.
This work is inclusive to multiple types of asset, including desktop, laptop, cell phone.
Cell phone (iPhone and Android) set-up and assistance for clients at an IT Service Center as required.
Performs thorough documentation via check in and ticketing system of all service activities.
Manages on-site parts locker including inventory control.
Provide loaner devices, LVA, and work through appropriate system processes as needed by customer.
Follow direction, and directives set forth by Dell Lead, as well as collaborative process guidance in customer atmosphere.
Administrative requirements including adhering to process documentation for timekeeping submission.
Ability to seek out information via online tutorial knowledge base, and gain understanding and knowledge from team and d...