Branch Service Executive (Banking)

Full-time Other-General

Our client is a financial institution and they have many openings for the Branch Customer Service Executive - Banking position

The Branch Customer Executive is a hybrid, front-line role designed to bridge traditional branch banking with digital transformation. Operating within a digital-first model, this position requires managing physical over-the-counter transactions while actively educating retail and corporate clients to adopt digital banking solutions.

Responsibilities 1. Service Excellence

• Service Zone (Non-Cash): Act as a digital advocate, educating and assisting individual and corporate customers with e-form submissions, self-serve kiosks, and mobile banking applications.

• Cash Zone (Over-the-Counter): Handle cash transactions that cannot be completed through digital or self-serve channels.

• Issue Ownership: Promptly respond to customer queries, take ownership of escalated or c...