Job Description
Manage the assigned branch, maximize the profitability and widen MBSB's footprint across specific target customer segments. Accountable for enhancing sales & marketing of all retail banking products by capitalising on direct and cross-sell opportunities and ensuring efficient customer service.
To manage the workforce and ensure efficiency in delivering services, meeting customers’ satisfaction, desired turnaround time (TAT) and other administrative tasks of Branches are in place in line with the target set by the management.
Key Responsibilities
Branch Management
Develops and implements strategies to ensure that liabilities and asset growth are as per the Branch business targets.
Monitors and evaluates branch performance and ensures continuous support to staff to achieve branch targets and objectives.
Develops a service-oriented and performance driven culture by ensuring that all service quality targets are met by the branch.