Location
manila, metro manila, Philippines
Posted
June 05, 2026
Job Description
Position Overview
BPO Supervisor – Manila, National Capital Region (Philippines). Responsible for managing end‑to‑end health claims administration services for a leading U.S. health plan.
Oversee a team of claims processors, ensuring high quality service, productivity, and compliance. Maintain and improve operational processes through effective supervision, resource allocation, and continuous improvement initiatives.
Responsibilities
- Review structured problems and select and apply appropriate standards or guidelines.
- Probe beyond the stated situation to identify underlying issues and consider possible alternatives.
- Supervise processes and/or claims processing teams, ensuring highest quality of service.
- Distribute workload, calculate and communicate productivity and quality results, and review audit appeals.
- Monitor production goals of the team and report results and issues to higher‑level leadership...