BPO Process Specialist - WFM (Alabang) | Onsite

Full-time Management & Operations

About the job: Process Specialist - WFM (Alabang) | Onsite

Qualifications:

• Bachelor's degree graduate, any field.
• 3 years of WFM experience, preferably in BPO/shared services.
• Must also be exposed to Scheduling, Capacity planning, forecasting, and reporting.
• Knowledge with using WFM Scheduling tools (Verint, Genesys, IEX, Aspect, or the like) is a plus
• Has strong knowledge with MS Office Tools (Excel in particular)
• Amenable to working in shifting schedules.
• Amenable to working ONSITE (Alabang).
• Able to start ASAP
• IMPORTANT: PLEASE UPDATE YOUR CV TO CLEARLY INDICATE YOUR EXPERIENCE WITH RTA, EXCEL, FORECASTING, SCHEDULING, AND CAPACITY PLANNING, IF ANY.

Responsibilities:

• Ensure that their business partner's workforce is staffed optimally by creating forecasts and staffing models, providing analytical support for business initiat...