Job Description
Job Summary
You will be a part of a support team responsible for enhancing and maintaining integration platforms powering critical business processes across the Australian region. You will ensure high-quality service delivery, strong customer engagement, and continuous improvement of integration services. The role supports Australian-based customers and may require alignment to Australian business hours or staggered shifts. You will also contribute to commercial outcomes by identifying opportunities for service improvement, optimisation, and value‑add initiatives for customers.
You will oversee incident management across the team, acting as the primary escalation point for critical issues, ensuring timely resolution, clear communication, and strong customer ownership. You will also drive root‑cause analysis, reporting, and continuous service improvement initiatives.
Key Accountabilities
- Provide L2/L3 operational support for integration pl...