Bookings Clerk

Full-time Customer service / support

Key Responsibilities: Schedule service, maintenance, repair, and diagnostic appointments for customers. Answer incoming calls, emails, and online booking requests. Confirm appointments and send reminders to customers. Gather and accurately capture customer and vehicle information. Coordinate booking schedules with service advisors and workshop manager. Manage workshop capacity to optimize technician productivity. Follow up on missed appointments and reschedule where necessary. Inform customers about service campaigns, recalls, and maintenance requirements. Maintain accurate records on dealership management systems. Ensure compliance with dealership customer service standards. Assist with customer queries regarding service processes, estimated timelines, and dealership procedures. Support Service Advisors with administrative duties when required. Accurate filing of Job cards Processing of cash receipts Monitoring cash outstanding Minimum Qualifications: Grade 12 (Matric). 2-5 Years' exp...