Bookings and Customer Service Agent

DFDS

Full-time other-general
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Location
Rosslare, Wexford County, United Kingdom
Posted
July 06, 2026

Job Description

Do you want to be a valued part of the critical infrastructure that serves communities across Europe and beyond? Are you looking for a position in which you can set direction and help shape our company? If so, then you could be the newest addition to our team as a Bookings and Customer Service Agent.

Be part of the movement – and play your part.

About the role

We are seeking a proactive and customer-focused individual to deliver professional, efficient sales and service support across both freight and tourist passenger markets. This role is central to ensuring a seamless customer experience, handling reservations and enquiries across multiple channels while resolving queries promptly and effectively at the first point of contact.

This role will require you to work any 5 from 7 days per week on an 8 hour variable shift pattern - this includes a mixture of days, afternoons and evenings.

You will be responsible for

Manage freight and passenger re...