Location
Bengaluru, Karnataka, India
Posted
July 02, 2026
Job Description
Mandate Skills: BMC Helix, CMDB, ITSM<br /> Own <b>Tier 3</b> Helix engineering: advanced troubleshooting, platform upgrades, complex workflow/config design, and integrations (SSO, APIs, monitoring, CMDB data pipelines) while leading problem management and root cause elimination.<br /> <b>Key responsibilities</b> <ul> <li><b>Advanced Incident & Problem Management (L3):</b> Debug complex issues (data corruption, performance degradation, failed reconciliation jobs, integration failures), deliver <b>RCA and permanent fixes</b>.</li> <li><b>Upgrade & Patch Leadership:</b> Plan and execute Helix upgrades/patches, including regression strategy, rollback planning, and production readiness validation.</li> <li><b>CMDB Architecture & Governance:</b> Define CMDB governance standards (data model customization approach, dataset strategy, reconciliation/normaliza...