Job Description
We are seeking a proactive, detail-oriented Billing Team Lead to oversee day-to-day billing operations across our Enterprise customer segment. This role ensures accurate subscription billing, timely invoicing, and effective issue resolution while supporting a small team in a fast-paced environment.
The Billing Team Lead acts as a subject-matter expert on billing processes, contract interpretation, and system accuracy. You will collaborate closely with Sales, Customer Success, Enterprise Support, Collections, and RevOps to maintain smooth workflows and exceptional customer experience.
This position is ideal for someone who thrives in a SaaS environment, enjoys solving complex billing challenges, and wants to help guide and mentor a growing team.
Primary Responsibilities
Billing Operations and Accuracy
Manage subscription billing through Chargebee for both Retail (high volume) and Enterprise (high complexity) accounts
Review custo...