Location
, , canada, , , canada, Canada
Posted
June 01, 2026
Job Description
Step into the role of Bilingual Technical Support Advisor at StarTech.com, offering expert technical support to our global clients. You’ll assist with product installation, troubleshooting, and configuration in a collaborative team setting.
In this pivotal position within our Customer Support Department, you will engage with customers, resolving a variety of product-related inquiries. Utilizing your technical expertise and customer service skills, you will provide solutions and document customer interactions to facilitate smooth support processes.
Key Responsibilities:
• Offer first-contact technical assistance for customer needs
• Troubleshoot and resolve installation and compatibility issues
• Use LogMeIn Rescue for remote customer support
• Recommend solutions tailored to specific customer requirements
• Maintain comprehensive documentation in the CRM platform
Requirements:
• Post-secondary education in a technology-related field
• Experience in IT supp...
In this pivotal position within our Customer Support Department, you will engage with customers, resolving a variety of product-related inquiries. Utilizing your technical expertise and customer service skills, you will provide solutions and document customer interactions to facilitate smooth support processes.
Key Responsibilities:
• Offer first-contact technical assistance for customer needs
• Troubleshoot and resolve installation and compatibility issues
• Use LogMeIn Rescue for remote customer support
• Recommend solutions tailored to specific customer requirements
• Maintain comprehensive documentation in the CRM platform
Requirements:
• Post-secondary education in a technology-related field
• Experience in IT supp...