Bilingual Technical Customer Support Level I English/French

Robert Half

Perm Information and Record Clerks
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Location
Toronto, Ontario, Canada
Posted
March 23, 2026

Job Description

Seeking a motivated French/English Bilingual Technical Support Level I professional to join a rapidly growing team. This role focuses on providing efficient, high-quality support to customers, assisting with technical troubleshooting, onboarding, and device monitoring. 

Principal Responsibilities:

  • Respond promptly and professionally to customer support tickets.
  • Document resolutions and key details in IT systems such as HubSpot.
  • Monitor customer devices for uptime, troubleshoot issues, and generate analytics reports.
  • Communicate technical updates across teams using platforms like Teams and HubSpot.
  • Track and resolve issues with internal IT and external vendors.
  • Keep users informed on issue status and next steps.
  • Deliver excellent customer service, addressing concerns with effective communication and problem-solving.
  • Availability for non-standard hours, weekends, and on-call shifts as needed.
  • Perform addition...

    • Job Details

    • Job Type
      Perm
    • Category
      Information and Record Clerks
    • Date Posted
      March 23, 2026
    • Application Deadline
      May 02, 2026